Thank you for shopping with Ausome Art. Our goal is to provide you with unique and high-quality products that celebrate diversity and individuality. Please review our Returns and Refund Policy carefully before making a purchase.
1. Damaged Items:
We understand that accidents happen during transit. In the unfortunate event that you receive a damaged item, we are here to assist you. To initiate a return or refund for damaged items, please send an email to ausomereturns@casler.info within 15 days of receiving your order. In your email, include a clear photo of the damaged item and ensure the order number is in the subject field. We will process your request promptly.
2. Unique Products:
All our products are unique and crafted only once ordered. This means that each item is produced specifically for you. Due to the customized nature of our products, we do not support returns or exchanges for reasons such as ordering the wrong size, color, or a change of mind.
3. No Returns or Refunds:
With the exception of damaged items, we do not offer returns or refunds. We encourage you to carefully review your order before confirming your purchase. If you have any questions about a product, feel free to reach out to our customer support team before placing your order.
4. Claims Period:
For damaged items, claims must be submitted within 15 days of receiving your order. Claims submitted after this period will not be eligible for a return or refund.
We appreciate your understanding of our policy, which enables us to continue offering unique and custom creations. Your satisfaction is our priority, and we are committed to addressing any issues related to damaged items promptly.
If you have any questions or concerns, please contact us at ausomereturns@casler.info, and our team will be happy to assist you.
Thank you for being a part of the Ausome Art community.
Need help?
Contact us at ausomeartreturns@casler.info for questions related to refunds and returns.